Política de privacidad

Last updated: July 13, 2026

1. Data Controller

ZAYRO TECH LLC ("SweetRail"), with address at 1111 Lincoln Road, Suite 500, Miami Beach, Florida 33139, USA, is the controller of the personal data collected through the website https://sweetrail.com/ and in the provision of its services.

For any query related to the protection of your data, you can contact us at: jaime@sweetrail.com.

2. What personal data do we process and for what purpose?

We collect and process different types of data depending on your interaction with us:

2.1. Website Visitors

  • Data collected: Browsing data (IP address, browser type, pages visited) and data collected through cookies.
  • Purpose: Analyze the use of the website to improve its operation and offer a better user experience.
  • Legal basis: The user's consent (for non-essential cookies) and the legitimate interest of SweetRail in ensuring the security and proper functioning of the web.

2.2. Requests for Information or Demo

  • Data collected: Name, surname, email, company name, phone number, and any other information you provide in your message.
  • Purpose: Manage your request, provide you with the required information, and follow up commercially.
  • Legal basis: The application of pre-contractual measures at the request of the interested party and, for commercial follow-up, our legitimate interest.

2.3. Service Clients

  • Data collected: Identifying and contact data of the client company's representative, billing data, and data of users authorized to use the platform.
  • Purpose: Manage the contractual relationship, provide the Service, bill, and send communications related to the service (updates, incidents, etc.).
  • Legal basis: The execution of the service provision contract.

3. Retention Periods

Personal data will be kept for the time strictly necessary to fulfill the purpose for which it was collected:

  • Commercial contact data: As long as you do not request its deletion and during the limitation periods of possible responsibilities.
  • Client data: Throughout the term of the contractual relationship and, once terminated, during the legal periods required by tax, commercial, and any other applicable regulations.

4. Who do we share your data with?

We do not transfer your personal data to third parties, except in the following cases:

  • Service providers: We hire providers that help us provide our services (for example, hosting providers, payment platforms, CRM tools). These providers act as data processors and have signed the corresponding contracts with us that guarantee the security and confidentiality of the data.
  • Legal obligation: When a competent judicial or administrative authority requires us to do so.

5. International Data Transfers

Our servers and some of our service providers are located in the United States. If you are a user located in the European Economic Area (EEA), the processing of your data implies an international transfer. To ensure an adequate level of protection in accordance with the General Data Protection Regulation (GDPR), these transfers are based on the adoption of Standard Contractual Clauses approved by the European Commission.

6. What are your rights?

You have the right to:

  • Access your personal data.
  • Rectify inaccurate or incomplete data.
  • Delete your data when, among other reasons, it is no longer necessary for the purposes for which it was collected.
  • Object to the processing of your data.
  • Request the limitation of the processing of your data.
  • Request the portability of your data.

You can exercise these rights by sending an email request to jaime@sweetrail.com, attaching a copy of your identity document to prove your identity.

If you reside in the EEA and consider that we have not processed your data adequately, you have the right to file a claim with the data protection supervisory authority of your country.

7. Security Measures

SweetRail has implemented appropriate technical and organizational measures to ensure a level of security appropriate to the risk, protecting your personal data against accidental or unlawful destruction, loss or alteration, and against unauthorized disclosure or access.

8. Location (delivery rider mobile apps)

The Rider SweeTrail app accesses your precise location and, with your consent, in the background while you have an active shift, to assign orders, calculate routes, and enable delivery tracking. You can deny or revoke the permission in your device Settings; without location the app cannot provide the delivery service. Data is transmitted encrypted (HTTPS) to our servers for operational purposes.

9. Changes to the Privacy Policy

We reserve the right to modify this policy to adapt it to legislative or jurisprudential developments. Any modification will be published on this website.